Legal
Privacy Policy
Last updated: 31 May 2026
1. Introduction
Xewali Fashion Pvt. Ltd. ("XEWALI", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read this policy carefully.
2. Information We Collect
We collect information you provide directly to us — such as your name, email address, shipping address, phone number, and payment details when you place an order or create an account. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and cookies data, for the purpose of improving our services.
3. How We Use Your Information
We use the information we collect to: process and fulfil your orders; communicate with you about your purchases, returns, and account; send you promotional emails and offers (only if you have opted in); improve our website and services; comply with legal obligations; and prevent fraud and ensure security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We share your information only with: (a) courier and logistics partners to fulfil deliveries; (b) payment gateway providers to process transactions securely; (c) service providers who assist us in operating our website, subject to confidentiality agreements; and (d) authorities when required by law.
5. Cookies
Our website uses cookies to enhance your browsing experience, remember your cart, and analyse site traffic. You can choose to disable cookies through your browser settings, but this may affect certain features of the website. By continuing to use our site, you consent to our use of cookies.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years in compliance with Indian accounting and tax laws.
7. Your Rights
You have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your account and associated data; opt out of marketing communications at any time by clicking "unsubscribe" in our emails. To exercise any of these rights, email us at care@xewali.com.
8. Data Security
We implement industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Payment information is processed through PCI-DSS-compliant payment gateways and is never stored on our servers.
9. Children's Privacy
Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you by posting the updated policy on this page with a revised date. Your continued use of our services after any changes constitutes your acceptance.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer at care@xewali.com. We will respond within 7 business days.
See also: Terms & Conditions · Refund Policy · Return & Cancellation Policy