Shipping & Delivery Policy

1. Processing Time

Orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

• Domestic shipping: 5–7 business days from the date of dispatch.
• International shipping: 10–15 business days depending on the destination country and customs clearance.

3. Shipping Charges

Shipping charges will be calculated at checkout based on your delivery location. The exact amount will be displayed before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the status of your delivery through the courier partner's website.

5. Delays

Delivery timelines are estimates and not guaranteed. Xewali is not responsible for delays caused by courier partners, customs clearance, natural events, or other circumstances beyond our control.

6. Contact

For any shipping or delivery queries, please contact us at care@xewali.com.