Return & Refund Policy

Please read our policy carefully. Products must be unused, in original packaging, and in resalable condition to be eligible for a return, replacement, or refund.

Returns

Returns are accepted within 7 business days from the date of delivery. To initiate a return, contact us at care@xewali.com with your order details. Once a return is initiated, your item will be picked up within 3–5 working days.

Replacement / Exchange

If a replacement or exchange is accepted, the product will be picked up and a new product will be delivered within 7–10 working days.

Refunds

Refunds will be credited within 5–7 business days of us receiving and verifying the returned item. Refunds will be made to the original payment method used at the time of purchase.

Eligibility Conditions

• Products must be unused and in original, undamaged packaging.
• All original tags must be intact.
• Items must be in resalable condition.
• Returns initiated after 7 business days from delivery will not be accepted.

How to Initiate a Return

• Email care@xewali.com with your order number and reason for return.
• Our team will confirm eligibility and schedule a pickup within 3–5 working days.
• Once received and verified, your refund or replacement will be processed.

Contact

For any return or refund queries, please reach out to us at care@xewali.com.