Privacy Policy

At Xewali ("we," "our," or "us"), your privacy and data security are very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase on our website. By using our Website, you agree to the collection and use of information in accordance with this policy. Please read it carefully.

1. Information We Collect

• Personal Identification Information: When you place an order, create an account, subscribe to newsletters, or contact us, we may collect: Name, Email address, Mailing address, Phone number, and Payment information (processed securely through third-party gateways).
• Usage Data: We automatically collect information on how you access and use our Website, including: IP address, browser type and version, pages visited and time spent, referring websites, and device type and operating system.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and provide personalised content.

2. How We Use Your Information

• To process and fulfil your orders
• To communicate order updates, promotions, and customer support
• To improve our Website, products, and services
• To comply with legal obligations and protect our rights
• To personalise your shopping experience

3. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share information with trusted Service Providers who assist us in operating the Website, processing payments, shipping orders, or marketing; and with Legal Authorities when required by law to protect legal rights or safety. All third parties are obligated to keep your information secure and confidential.

4. Your Data Protection Rights

Depending on your location, you may have the right to: access the personal information we hold about you; request correction or deletion of your data; object to or restrict processing of your information; and withdraw consent where applicable.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Cookies Policy

Our Website uses cookies to remember your preferences and login status, analyse Website traffic and user behaviour, and deliver relevant advertising. You can manage or disable cookies via your browser settings, but this may affect some Website features.

7. International Data Transfers

If you are located outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our servers or service providers are located. By using the Website, you consent to this transfer.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Please review this page periodically to stay informed about how we protect your information.

9. Contact Information

For any questions or concerns about this Privacy Policy, please contact us at care@xewali.com.