Return, Replacement & Cancellation Policy

Products must be unused, in original packaging, and in resalable condition to be eligible for a return, replacement, or refund.

1. Return Policy

Returns are accepted within 7 business days from the date of delivery. To initiate a return, contact us at care@xewali.com with your order details. Once a return is initiated, your item will be picked up within 3–5 working days. Products must be unused, with original tags intact, in original packaging, and in resalable condition.

2. Replacement / Exchange Policy

If a replacement or exchange is accepted, the product will be picked up and a new product will be delivered within 7–10 working days.

3. Refund Policy

Refunds will be credited within 5–7 business days of us receiving and verifying the returned item. Refunds will be made to the original payment method used at the time of purchase.

4. Order Cancellation

You may cancel your order before it has been dispatched. To cancel, email care@xewali.com with your order number as soon as possible. If the order has not yet been shipped, we will cancel it and issue a full refund within 5–7 business days. Once an order has been dispatched, it cannot be cancelled — you will need to initiate a return after delivery.

5. Cancellation by Xewali

We reserve the right to cancel any order if the product is out of stock, if there is a pricing or technical error, if we suspect fraud or misuse, or if we are unable to deliver to your location. In all such cases, a full refund will be issued within 5–7 business days.

6. Late or Missing Refunds

If you have not received your refund within the stated period, please first check your bank account, then contact your payment provider. If you have done this and still have not received your refund, contact us at care@xewali.com.

7. Contact

For all return, replacement, and cancellation queries, please contact us at care@xewali.com.